Contact, Fees, Locations, Terms & Conditions
Take the First Step
Making contact with a counsellor can sometimes feel like the hardest part. If you are considering therapy, you are welcome to get in touch to ask questions, discuss what you are looking for or arrange an initial appointment.
There is no obligation to continue with counselling simply because you have made contact or attended a first session.
Where I Work
My main counselling practice is in Cyncoed, Cardiff (CF23), in a private therapy room attached to my home.
I also offer online video and telephone counselling for clients who prefer to work remotely.
Your First Session
Your first session is an opportunity for you to talk about what has brought you to counselling and what you would like to be different.
It also gives you the chance to experience the way I work and decide whether you feel comfortable working with me.
The relationship between client and therapist is an important part of counselling, so there is no expectation that you must continue after your first appointment.
If we decide to work together, we will regularly review our work so that your therapy remains relevant to you, your needs and the goals you would like to explore.
Fees
Individual Counselling
50 minutes — £60
Couples & Relationship Counselling
50 minutes — £80
EMDR Therapy
50 minutes — £80
Telephone Counselling
50 minutes — £60
Online Video Counselling
50 minutes — £60
Payment can be made by cash, bank transfer or card.
Contact Me
Telephone: 07874 114416
If I am unable to answer, please leave a voicemail and I will return your call.
Email:
If you are unsure which type of counselling might be right for you, please feel free to contact me and we can discuss your options.
Employee Assistance Programmes and Health Insurance
I work with a number of Employee Assistance Programmes (EAPs) and also accept eligible clients through Bupa.
If you are accessing counselling through an employer, EAP or health insurance provider, please contact me to discuss your referral or authorisation before arranging your first appointment.
Terms & Conditions
The following information explains some of the practical and professional arrangements that form part of our work together.
We will have an opportunity to discuss these arrangements when counselling begins, and you are welcome to ask questions about anything that is unclear.
Frequency and Duration of Counselling
There is no predetermined number of counselling sessions.
The length of therapy varies according to your individual circumstances, what has brought you to counselling and what you would like to achieve.
We will review our work together at appropriate intervals. This gives us an opportunity to consider how you feel therapy is progressing, whether your needs are being met and whether you would like to change the focus of our work.
You are free to decide when you feel ready to bring counselling to an end.
Payment
Fees are shown above and elsewhere on this website.
Unless otherwise agreed, face-to-face appointments can be paid for by cash, bank transfer or card.
Online and telephone appointments should be paid for before the session begins.
Cancellations
If you need to cancel or rearrange an appointment, please provide at least 24 hours' notice.
Sessions cancelled with less than 24 hours' notice will normally be charged at the full session fee.
I understand that exceptional circumstances can arise unexpectedly, and these can be discussed where appropriate.
If I need to cancel an appointment because of illness, training, annual leave or other circumstances, I will give you as much notice as reasonably possible and arrange an alternative appointment where appropriate.
Arriving Late
If you are late for an appointment, please still attend.
Unfortunately, the session will normally need to finish at the originally agreed time because another client may have an appointment afterwards.
Respectful Behaviour
Counselling sometimes involves talking about difficult experiences and powerful emotions. It is important that our sessions remain safe and respectful.
Threatening, abusive or physically aggressive behaviour cannot be accepted. If this occurs, the session may need to be brought to an end.
Confidentiality
Confidentiality is an important part of the therapeutic relationship. Information you share during counselling will normally remain confidential.
As part of professional practice, I undertake clinical supervision. This means aspects of my therapeutic work may be discussed with a suitably qualified supervisor to support safe, ethical and effective practice. Wherever possible, identifying information is not used.
There are circumstances in which confidentiality may need to be broken. These can include situations where there is a serious concern about your safety or the safety of another person, safeguarding concerns, or where disclosure is required by law.
Wherever possible and appropriate, I would discuss the need to share information with you beforehand.
The limits of confidentiality will be discussed with you when we begin working together.
Information for Third Parties
Occasionally, a client may ask for confirmation that they are attending counselling or for information to be provided to another professional or organisation.
Any information provided will normally be limited to what is necessary and appropriate and, except where disclosure is legally required or otherwise permitted without consent, would be discussed with you beforehand.
I do not provide medical diagnoses or medico-legal opinions through routine counselling.
Notes and Record Keeping
I keep appropriate records relating to my therapeutic work. These may include:
- Your contact and personal information
- Relevant background information
- Your counselling agreement
- Brief confidential case notes
- Relevant correspondence and administrative information
Records are stored securely and handled in accordance with applicable data protection requirements and my professional responsibilities.
Further information about how your personal information is collected, stored and used should be available in the Privacy Policy on this website.
Alcohol and Other Substances
For counselling to be safe and useful, you need to be able to participate meaningfully in the session.
If you attend an appointment significantly affected by alcohol or other substances, it may not be appropriate or safe for the session to continue.
If this happens, the appointment may need to be ended and the normal session fee may still apply.
Professional Standards and Complaints
I am an accredited member of the British Association for Counselling and Psychotherapy (BACP) and an Accredited Professional Member of the National Counselling & Psychotherapy Society (NCPS).
I aim to work in accordance with the professional and ethical standards of the organisations to which I belong.
If you have a concern about our work together, I would encourage you, where you feel able, to raise it with me so that we have an opportunity to discuss it.
Returning to Counselling
Sometimes people reach a point where they feel ready to finish counselling and then, months or even years later, decide that they would benefit from some further support.
Previous clients are welcome to contact me about returning for additional or occasional 'top-up' sessions, subject to availability.
Ready to Get in Touch?
You don't need to know exactly what you want from counselling before contacting me.
If something in your life doesn't feel right, you are struggling with a particular difficulty, or you simply feel that talking to someone might help, you are welcome to get in touch.
Call 07874 114416 or email
